Privacy Policy

inGRUV is a business division of DStudio Pty Ltd. inGRUV ( is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at

Personal Information & Collection

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect may include: names, addresses, email addresses, phone and facsimile numbers and any other information requested by us or otherwise required by us or provided by you.

This Personal Information is obtained in many ways including interviews, by correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

Use of Personal Information

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing, to respond to your queries and to better understand your needs. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. For instance, circulating promotional emails about new products or services, special offers or other information which we think you may find interesting. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible by law, our user databases together with any personal and non-personal information contained in those databases. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

No information transmitted over the internet can be guaranteed to be secure. As a consequence, we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. While we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your Personal Information

Providing us with Personal Information is optional. You can choose to withhold Personal Information. When you provide us with Personal Information, you consent to the terms of this Privacy Policy.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

inGRUV will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

If you wish to unsubscribe from our database, or opt out of communications, please contact us.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Use of Cookies

A cookie is a small file that assists with analysing web traffic and allows web application(s) to respond to you as an individual by allowing them to tailor their operations to your needs and preferences by collecting information about you. A cookie will ask for your permission to be placed on your computer’s hard drive. You can choose to accept or decline. Note that most web browsers automatically accept cookies and you will have to modify your browser’s settings if you prefer to decline cookies.

Cookies assist us in providing you with a better website by enabling us, for example, to monitor pages which you visit and those you do not. We may use cookies on our website from time to time for statistical purposes only and such data will be removed from the system thereafter. A cookie does not provide us with access to your computer or any information about you, other than the data you provide to us.

We may also employ web beacons on our website from time to time. Web beacons are small pieces of code placed on a web page to monitor the behaviour of visitors and collect data in relation to how they view our web pages. A common use of web beacons is, for example, to count the users who visit a web page.

Links to Other Websites

Our website may include links to other websites. Given that we do not have any control over those websites, we are not responsible for the protection and privacy of any information which you provide whilst visiting those websites. You must exercise caution when accessing such websites and consult their respective privacy policies.

Policy Updates

This Policy may change from time to time and is available on our website.

Enquiries and Complaints

If you have any queries or complaints about our Privacy Policy please contact us at:

inGRUV | Creative Digital Agency

P.O. Box 335, Helensvale LPO, Queensland 4212, Australia

Email: or use our online contact form here.

Phone: +61 7 5574 5588

Last update: 15 March 2017

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